Our Approach
Embrace Change. Grow Well. Go Far.
Embrace Change. Grow Well. Go Far.
We believe that the ability to embrace change is one of the cornerstones of every business endeavour. Digitalization is not different. Digitalization is change. Constant change. At an ever increasing pace. And change means learning. Therefore, we are deeply rooted in the concept of life-long learning. Furthermore, change is all about people and leadership. It is people who make or break any transition project - we apply the change management playbook to help analyse and bridge any gaps to help our clients to embrace and manage change.
Also, Digitalization requires purpose and strategy, as well as effective and efficient processes. Further, we look at technology, market and business parameters from a strategic and operational perspective to help identify and close chasms, And finally, we help analyzing, building and delivering the right digital products and services to enable our clients to increase their bottom lines and achieve sustainable growth trough digitalization.
Dr. Dirk Ulmcke founded ULMCKECONSULTING in 2002 and started advising companies on his at the time primary field of expertise: Customer Relationship Management, Database Marketing and Sales Force Automation. Those terms are hardly around nowadays and areas of expertise have broadened significantly since then to cover all important areas of successfully helping clients to thrive in digitalization.
We apply our expertise in computer science, software development and technology, combined with business management, leadership skills, and industry insight to shape our Solution Services offering. Such services help our clients best to conceptualize, implement and optimize their digitalization and digital transformation projects to achieve sustainable growth.
As of 2022, we have been working with clients in transportation, mobility, parking, payments, engineering and software industries. Interesting to note is, that the issues, pitfalls and shortcomings of successful digital transformation projects are blatantly similar across those industries.
We are based in Austria and are flexible to work globally if client’s organizational circumstances allow or require. We operate very much as a virtual organization, engaging seasoned and trusted experts based on client project requirements. Further, we fulfil any software development tasks with our longterm partner in Ahmedabad, India. However, such software development is managed thru local product owners and project managers.
On Dirk's academic background: He holds a PhD in Business Administration from USC Brisbane, Australia; a Master’s Degree in Executive Management from Vienna University, Austria; a Master’s Degree in Engineering Management from University of Technology, Sydney, Australia; and a Bachelor’s Degree in Computer Science from University of Applied Science (FH) Wiesbaden, Germany.
Thrive in digital transformation.
Using new digital technologies requires new or modified business processes and business models, requires the entire organization to embrace change and a new learning culture – to enable the business to offer new digital customer experiences to meet ever changing market requirements.
We facilitate such change by analyzing requirements and leading our customers all along the path of implementing a mutually defined digitalization strategy. To do so, we utilize a blend, some or all of the following solution services, depending on our client's overall requirements.
Organizations need to constantly evaluate new technologies to keep up with ever increasing demands of productivity, collaboration and customer service. They have to constantly reimagine and refine their digital products and services offering, also from a technology perspective, to fulfil ever increasing demands on availability, scalability and intuitive digital customer experience. We surely can help here.
We are experienced in digital product development in various industries like transportation, mobility, services or engineering. We support product development processes of our clients based on breadth and depth of their own abilities and gaps. We help Product Managers and Product Owners to navigate their way sandwiched between the market organization and the software engineering and delivery teams.
As most of our clients run their own or outsourced software teams, and again based on ability gap analysis, we help facilitate and manage software engineering, ranging from single tasks and feature development to entire platform architectures and digital product developments thru our scalable development team in India.
The importance of delivering and supporting digital products securely and highly available - based on our experience – is sometimes underestimated when planning and implementing digitalization projects. Our experts can help with DevOps, IoT, Network, Hosting, Security, Support and Customer Service issues and processes.
Many organizations rely on project managers to fulfill product delivery and to ensure that the digital services are customized to their clients individual needs. Functioning organizational interfaces to sales, key account management, technical support and customer success management are highly important. We can help from a strategic and operational standpoint.
Offering digital products and services requires organizations to implement a dedicated or modified sales approach. Some organizations require a transition from product sales to solution selling. Also, marketing, product delivery, implementation and customer retention processes need to change. We have all the experience to advise on any gaps identified.
Change is all about people, their motivation, creativity, frustration, skepticism, resistance, accomplishment and commitment for the digital transition. We facilitate change by helping people to learn and grow, by emphasizing leadership alignment and stakeholder engagement, while also looking at communications and organisational aspects.
Management on all organization levels can benefit from our leadership development expertise influenced by scientifically proven concepts of decisive, collaborative, transformational, and mindful leadership.